TERMS & CONDITIONS

SECURITY & PRIVACY

We aim to provide our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure its safe transfer to us. We respect your privacy and personal information and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please let us know by email, phone or fax.

PAYMENT OPTIONS
Order and Pay Online Securely

Our SSL security system ensures your credit card and contact details are safe and secure. All data is secured by 128 Bit SSL.

Order and Pay by Phone
Please phone us on 03 9338 1955 to place your order and provide us with payment and delivery details.

CURRENCY
All amounts listed on website are in Australian Dollars (AUD)

SHIPPING & COSTS

A $9.50 delivery charge is added to every order for delivery within Australia. All orders will be sent via Australia Post with the exception of orders that exceed Australia Post’s size and weight requirements. In the event that a parcel can’t be sent with Australia Post we will use a courier service.

We are unable to process orders for delivery outside of Australia on this website. For international order please call our office on +61 3 9338 1955 so that we can provide you with a freight quote.

DELIVERY

All orders are shipped from our warehouse in Melbourne. Delivery times vary depending on the destination. Please allow 2-7 working days for East Coast deliveries and 5-14 day for Western Australia and the Northern Territory. For more accurate delivery times please call our office on 03 9338 1955.

If we unable to supply your order we will contact you within 2 business days to notify you. We will let you know when we can supply your order or offer you a full refund.

RETURNS

If you are unhappy with your purchase and wish to return it for a refund or exchange you must:

- Return the item/s to us within 7 days of delivery
- Pay for the cost of postage to your address and back to our warehouse
- The item and its packaging must not be damaged

DAMAGES
If your purchase is damaged in transit please contact us immediately. We will arrange for the damaged item to be collected and replacement item to be sent. You must contact us within 5 days of the item being delivered or your claim may not be recognised.